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The original Adult Learning Grant form was causing serious problems, with 23% of the forms being rejected for simple errors. Each time, ALG had to contact the applicant, delaying their grant and adding to costs.

Our redesign simplified the document structure, integrating notes and including a folder with answers to common questions. We used colour to separate parts of the form that are completed by other people, and icons to show when the applicant had to enclose another document.

ALG are extremely pleased with the new design, which has helped to reduce applicant error rates.
 
   
  ALG application pack and forms