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Powergen offer their customers a wide range of Home Energy Services, such as boiler care or heating installation. The breadth of choice is great for their customers, but also means that selling the products can become quite complex. Once a customer has bought a service, they also need plenty of clear user information to help them understand and use it.

We met challenging deadlines to create a series of booklets (backed up by 30 letters) that help sell the services, but that also work to reassure and inform customers post-sale. The easy-to-use booklets include helpful illustrations as well as clear instructions and terms and conditions.
 
   
  Powergen home energy services