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Laser-printed documents / Writing / Training + consultancy / Forms /
Letters / Literature / Welcome packs / User information
However convincing the leaflet, however helpful the call centre rep, however great the product or benefit, If you can’t use the application form, you’re not going to apply.

Few people enjoy filling in forms – whether on paper or electronically. So it’s important to avoid giving them an excuse not to bother, or lead them to make mistakes. If your form is badly designed, even the best scanning software won’t be able to deal with the errors. Quality forms collect quality information, first time round.

The way we see it, they’re not just forms; they’re your customer’s way in, and a first real experience of what your brand promises.
We know how forms work
We've designed hundreds of forms
We're probably the most experienced team of forms designers and writers in the UK. Our consultants have created key forms for some of the UK’s largest organisations.
We know how people use forms
Our forms can meet rigorous usability criteria, and reduce customer errors.
We know the technical stuff
We’re used to working with scanning and software requirements, and we know how forms can smooth your business processes.